Emails Keep Disappearing from My Inbox [Resolved]

Incorrect rules or filters, archiving, or server issues are some of the key causes of BT mail disappearing from the inbox. If you have set up filters that recognize the specific types of emails as spam, then it moves them to another folder. In addition, emails automatically get deleted for many reasons. If you are having this problem with your account, then here is everything to tackle the problem.

Some of the challenges you might face if you troubleshoot the email disappearing problem on your device.

• Spam folder misclassification

• Misapplied email filters

• Accidental deletion

• Improper view settings

• Corrupted PST files

Follow-up are the two most effective and simple methods that can help you fix the problem of email disappearing from your BT mail inbox.

Solution 1: Check the Spam Folder

• For the first step, you need to access the BT mail login page.

• Next, you need to enter your email address and password and click Sign In.

• Now, select the Spam folder from the left side of the page.

• In addition, select the box next to the emails you want to remove from Spam.

• Once complete, tap "More" from the page.

• From the More drop-down, select Mark as not Spam.

Solution 2: Check the Filters

• Open the BT Mail login page on a web browser.

• Then, type your email address and password, and tap on Sign In.

• Head to the Settings tab.

• Furthermore, select the Mail option.

• Then click on the Auto Forward option.

• After that, you should un-tick the box next to Enable Auto-Forward.

• Remove the destination email address and tap Save.

• Once the process is complete, check if the emails still keep disappearing from your email inbox.

With the help of these methods, your problem should be resolved. However, if the issue persists only on your device, then it would be best to look for more help. Show less

Source:- Emails Keep Disappearing from My Inbox