How to Solve Outlook Keeps Freezing or Crashing Issue?
- Roger Reed
- 2 days ago
- 2 min read

Outlook crashing mid-way frustrates and wastes the precious time of the day. It usually crashes because of a large mailbox, add-in conflicts, an outdated version, or corrupted PST/OST files. What should be done when something like this happens?
Try any of these fixes to resolve Outlook freezing or crashing issues:
Disable Add-ins
Open the Outlook app.
Go to File > Options.
Click Add-ins.
Choose COM Add-ins > Go.
Uncheck all add-ins, and click OK.
Restart Outlook.
Install the Latest Updates
On Outlook, go to File > Office Account.
Click “Update Options.”
Choose “Update Now.”
Once the update is installed, restart Outlook.
If you need to update your Windows, follow the instructions below:
On your PC, press the Windows + I keys to open Settings.
Select “Windows Update.”
Click on “Check for updates.”
Install any available updates.
Once the installation is finished, restart your PC.
Repair Office
Press the Windows + R keys.
Type the code: appwiz.cpl in the given field and press Enter.
Find Microsoft 365 or Microsoft Office in the list.
Right-click on it and select “Change.”
Click on “Quick Repair.” If it does not work, choose “Online Repair.”
Click on Repair.
Wait for it to complete, then restart the computer.
Create a New Outlook Profile
If no fixes work, then the last resort left is creating a fresh Outlook profile:
Close the Outlook application.
Press the Windows button.
Search for and open the Control Panel.
Search Microsoft Outlook, then select Show Profiles from the Mail Setup dialog box.
Click on Add to create a new profile if the current one is corrupted.
Enter a new profile name, then click on the “OK” button.
Add your account details and complete the setup.
Select “Always use this profile,” then click on the new profile.
Open Outlook and test it.



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