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How to Fix the 'Mail BTinternet Com Not Responding' Issue?

  • Writer: Roger Reed
    Roger Reed
  • Mar 11
  • 2 min read


A multitude of reasons can lead to the problem with your BT mail product and leave it unresponding. If you want to eliminate this error from your device, then first, you should try to figure out the major reason behind the problem. Here are some challenges you can face if you want to fix the issue.


Email filters and spam folder interference

Account information information

Account lockout or suspected fraud

Device-specific issues

Security or firewall settings


In addition, look at the following solutions and use them carefully if you want to fix the 'mail BTinternet com not responding' error.


Solution 1: Check Internet Connection


Firstly, select the Wi-Fi icon in the taskbar to open the Wi-Fi settings.

After that, ensure that you have a stable network connection.

In addition, You need to try switching to a different Wi-Fi connection.

Then, move ahead and sign into your BT Mail account.

Next, send yourself a test email and see if the issue is resolved.


Solution 2: Change the Password


First and foremost, access the web browser and navigate to the official BT mail login page.

After that, your ID and Password, and then click Log in to My BT.

Next, move to the Your Details tab once you've logged in.

Go down to Your BT ID Details section and click Edit Password.

Type the current password, create a new password, confirm the password, and click Next.

A confirmation notification will be sent once the password is updated successfully.


Solution 3: Clear Browser Cache & Cookies


Initially, open your web browser and click on the three consecutive dots in the top right corner of the screen.

Click on History, select the three dots next to History, and choose Clear Browsing Data.

Select the Time Range to All Time and select all the options.

After that, select the Clear Now option.

Lastly, try to log into your BT Mail account and see if the issue is resolved.


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