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Fix the BTinternet Email Not Syncing Problem

  • Writer: Roger Reed
    Roger Reed
  • Mar 5
  • 2 min read

Fix the BTinternet Email Not Syncing Problem

Numerous reasons, such as incorrect settings, system issues, network problems, and many others, can lead to the BTinternet email not syncing problem. With the help of some useful troubleshooting methods, you can terminate this problem in no time. Here, you will acquire a thorough understanding of the causes and solutions of the BT mail not syncing issue.

Follow-ups are a common problem that can lead to an email syncing problem with your BT mail account.


. Battery optimization settings

. Incorrect server settings

. Network disconnections

. Multiple failed login attempts


Take a look at the follow-up methods to remove the syncing issue easily.


Solution 1: Disable & Enable Sync on Android


. Open the Mail application on your smartphone, where you have set up your BT Mail account.

. Then tap on the three ellipses on the top left side of the screen, known as Menu.

. Next, you are required to tap the gear icon to open your email settings.

. Now, enter the email account that's not syncing.

. Tap the toggle button to turn off Sync, then toggle it on again.


Solution 2: Login From Webmail


. First, you need to access the official BT mail login page on a web browser.

. Type your registered email address and password and click Log in to My BT.

. Inspect your inbox and see if it syncs.


Solution 3: Remove BTinternet Email and Re-add it


. Search for the Mail on your device and then open it.

. Select the three horizontal lines on the upper right side of the screen to open the Menu.

. Then, go to the Settings icon.

. Tap on the BT mail account you wish to remove.

. Choose Remove, which is located in the upper right corner of the screen.

. When the pop-up prompt comes on the screen, choose the Yes option to confirm and then close the application.

. Then go to the Mail application.

. Furthermore, if you already have an account set up, the inbox will open automatically. Select the Menu or your account symbol and click Add Another Account.

. In case you do not have some another account set up, and you open the application, it'll take you straight to the Set Up Account screen.

. Tap on Add Other Account in the Setup Account display.

. Type your BTinternet email address and tap Next.

. Go to another account set up; when you open the application, it'll take you straight to the Set Up Account screen.

. Now, you need to enter the password and tap Sign In.

. After that, check and see if the mail is syncing.


With the help of these solutions, you can easily remove the syncing problem. Plus, several other troubleshooting methods are also available to help you get rid of the not-syncing problem.


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